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About VistaPrint:
 
 "VistaPrint is experiencing a secular growth phase that is allowing it to grow through the cyclical challenges of its                    competitors, which is one of the greatest signs of the emergence of an enduring and transformational business institution."
 
VistaPrint Limited (Nasdaq:VPRT) is the small business marketing company having served over 17 million customers worldwide. VistaPrint offers small businesses everything they need to market their business with brand identity and promotional products, marketing services and electronic marketing solutions. A global company, VistaPrint employs more than 1,600 people and operates 19 localized Websites serving over 120 countries around the world. A broad range of marketing products and services are available online at www.vistaprint.com. VistaPrint's products are satisfaction guaranteed.

Job Description:

In this position, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to convert, retain, cross-sell and up-sell, as well as support our commitment to providing world-class Sales and Service.
 
Responsibilities:
  • Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
  • Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
  • Use appropriate systems and available resources as necessary to assist in responding to each request
  • Employ persuasive techniques to retain, convert or up-sell customers to add value and enhance the VistaPrint experience
  • Support and provide information to all internal and external customers in a professional and courteous manner
Requirements:
  • Strong command of the English language
  • At least one (1) year of customer service experience
  • Previous experience in a multi-channel customer service environment preferred
  • Experience with graphic design and/or photo imaging design software would be valued
  • Ability to provide excellent customer service while multi-tasking
To apply for this announcement, it is necessary to send the application to the following address: recrutement@vistaprint.com
 
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