Dispatch Agent

  • Kivi
  • Ariana, Tunisie
  • Il'y a 1 mois
Postes vacants:
1 poste ouvert
Type d'emploi désiré :
Temps plein

Description de l'emploi

The responsibility of a dispatch agent is to assign orders to the most available rider, in a timely manner in order to optimize delivery time.

In addition he will be responsible for schedulinag rider shifts and following up on all orders to minimize the risk of delays.

Exigences de l'emploi

 Responsibilities

  • Check on orders that are not automatically dispatched and allocate them to available riders
  • Ensure that the order is delivered within the time frame communicated to the customer
  • Execute the planning of rider capacity in every area we cover on a daily basis
  • Ensure the availability of all riders at the start of operational hours
  • Anticipate any rider capacity issues and events that could hinder the smooth flow of operations
  • Maintain a communication flow with the Territory managers in case of problem with our restaurant partner
  • Maintain a communication flow with the Customer Service department to ensure customers are up to date on any issues related to their orders
  • Resolve riders complaints via phone, email, chat channels with functional teams (Customer Service, Vendor …)

Date d'expiration

14/07/2022

Offres d'emploi les plus recherchées

Laboratoire... - Ariana, Tunisie
Astragale -rue rubat complexe zaoui
CED - Tunis, Tunisie
Astragale -rue rubat complexe zaoui
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