Team Leader

PhoneAct, a specialist in Offshore Customer Relationship Management, assists its clients in meeting their challenges by providing innovative, tailor-made and value-added customer experience management services.

PhoneAct is above all a human adventure that has grown to involve more than 850 employees…

Today, we are looking for new talent eager to take on the challenges of an ambitious organization that values people and places them at the center of its development.

PhoneAct is recruiting a Team Leader who will who will be in charge of the optimal management of his team as well as guaranteeing the fulfillment of the client's procedures..

Your Main Missions:

    - Ensure a proximity management approach and guarantee the growth of the team’s skills,

    - Analyze results, identify gaps and implement the necessary actions and plans for the achievement of goals,

    - Prepare and ensure reporting within deadlines,

 Who exactly are we looking for?

Successful candidates must provide:

- Fluency in written and spoken French,

- Fluency in written and spoken English,

- Minimum of 3 years of experience in customer service,

- Rigor and organizational skills,

- Perfect mastery of all the KPIs of the job,

- Exemplarity and confidentiality,

- Proficiency in office automation tools (Microsoft Office),

- Analytical and evaluation skills,

- Objectivity and reactivity.

What we offer:

1. Insights:
   • Year-end bonus based on seniority,
   • Sponsorship bonus.
2. Benefits:
   • When hired, sign a permanent contract,
   • Completely paid training,
   • Free consultation with the doctor of PhoneAct,
   • Transportation provided,
   • Voucher for meal,
   • Group insurance,
   • Credit arrangement with a Tunsian Bank.