O2C Finance Contact Center Executive

Join our TUI Business Services Team in Sousse as Order to Cash Contact Center Executive and provide excellent service and problem solution to German-speaking and global customers, retail agencies and internal partners within TUI. 

While applying for this position, please, attach your CV in English!

ABOUT THE JOB 

• Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email, such as process feedback & inquiries in reaction to payment reminders, process requests to change payment method, provide payment overview upon request, change of master data
• Respond to credit card inquiries 
• Process and redeem vouchers
• Support collection service process
• Monitor and reconcile incoming payments 
• Support decision-making by providing ad-hoc reports as required

ABOUT OUR OFFER

• Working in the leading global tourism group: we thrive by working within intercultural environments, where you’ll have opportunities to work with international projects and teams.
• Mobile working and flexible working hours: We believe that work is something you do, not where you go. Our offer: our TUI Ways of Working (hybrid working) & TUI Workwide (Working from abroad).  
• Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
• Personal benefits: We offer attractive remuneration, generous company discounts, extensive health & wellbeing offers and much more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit OUR DNA.

ABOUT YOU

• Excellent written and verbal communication skills, both in German and English. 
• Previous experience in the Order to Cash processes (O2C) or customer service roles preferred
• University degree in Accounting, Finance or Business advantageous
• Exceptional analytical skills
• Proficient in using MS Outlook and MS Excel
• Highly service oriented and responsive
• Working knowledge of SAP advantageous