Customer Service Support

PhoneAct, a specialist in Offshore Customer Relationship Management, assists its clients in meeting their challenges by providing innovative, tailor-made and value-added customer experience management services.

PhoneAct is above all a human adventure that has grown to involve more than 850 employees…

Today, we are looking for new talent eager to take on the challenges of an ambitious organization that values people and places them at the center of its development.

PhoneAct is recruiting "Customer Service Support” (Phone channel support).

Your Main Mission:

- Delivering a positive customer experience while assisting customers with their inquiries,

- Handling customer issues and providing them with the relevant solutions,

- Ensuring a high level customer satisfaction.

What are we looking for?

Above all, a cheerful, confident, and passionate Customer Service Support team eager to assist our clients with their inquiries and concerns.

Successful candidates must provide:

- Fluent English (speaking and writing),

- B2 in French language (speaking and writing),

- Previous experience in a similar role,

- Flexibility to work in a changing shift module to meet the client’s needs,

- Passion for delivering exceptional customer service.

What we offer:

1. Salary:

A fixed NET salary of 1000 TND for a 40-hours schedule per week.

2. Insights:

- Monthly challenges Bonus,

- Onboarding bonus of 400 DT,

- Year-end bonus based on seniority,

- Sponsorship bonus.

3. Benefits:

- When hired, sign a permanent contract (possibility of CIVP),

-Training and onboarding hours fully paid,

- Free consultation with the doctor of PhoneAct,

- Transportation provided,

- Voucher for meal,

- Group insurance,

- Credit arrangement with a Tunsian Bank.