Quality Customer Supervisor

COFICAB is a best-in-class world leader in the manufacturing and sales of automotive cables and wires.

The company is a member of the Tunisian multinational industrial group, ELLOUMI Group, founded in 1946. COFICAB Group’s footprint expands over 11 countries all over the world.

The group is number one worldwide in its capacity as a tier 2 supplier to most of the big players in the automotive industry.

The HR department’s first priority is to support COFICAB in meeting its strategic goals and implementing its vision, through taking care of its most valuable resource: its people.

COFICAB employs over 3000 people worldwide. We excel at finding and continuously developing outstanding talent

Coficab Tunis is looking for : Quality Customer Supervisor .

Job purpose

Leads the customer's claims management process and provides effective and proactive incentives and support for problem solving and improvement proposal in order to guarantee high level of customer satisfaction.

Job Accountabilities

-Prepares and coordinates customer audits and visits then documents and communicates audit/visit results.

-Undertakes appropriate actions and containment plans and oversees its progress and effectiveness to avoid deviation recurrence.

-Communicates customer's claims to concerned parties.

-Animates claim treatment meeting to investigate customer complaints and perform initial analysis.

-Communicates 3D report on time to customer including defined containment actions.

-Tracks customer complaints, requests if needed samples and nonconforme products quality analysis and performs the complete analysis with further tests in order to identify nonconformity & nondetection root causes.

-Prepares and communicates to customer 8D report on time including root causes analysis, corrective and preventive action plans.

-Collect, analyze the customer satisfaction feedback (sore card) and elaborate - if needed - the corrective and improvement action plan Communicates action plans to involved teams and follows up its progress and effectivness.

-Updates the claim summary according to actions progress.

-Closes the claim according to actions completion and validation.

-Reviews regulary (according to predefined frequency) claim summary with concerned parties and provides proactive and effective support to enhance customer satisfaction.

-Manage the expedition team: daily meeting to track the non-conformity detected on delivery. Plans, prepares, communicates and reviews Quality Customer KPI's and defines accordingly continuous improvement plans of processes, procedures and systems to meet the Quality Department and the Company's objectives.

-Stops the production in case of non conformity and takes approriate decisions according to the non coformity product treatment procedure.

-Complies with the Quality and EHS Systems requirements. Complies with corporate values, code of conducts and non disclosure agreement.

*) Language and Software Skills:

English / MS Office Software -Excel Advanced / MS Project / SA

*) Behavioral Competencies :

Building Relationaships / Communications / Personal Effectiveness / Self Development / Business skills / Developing others / Leading People / Managing Performance /leadership skills

*)Functional and Technical Competencies

Quality standards and system regulations , Customer quality standards, Manufacturing processes and associated technologies , Harnesses manufacturing process awarness, Audit techniques and practices, Quality tools (FMEA, SPC, Root Cause Analysis, etc.), 8D process and techniques, Continuous improvement techniques, Analytical and problem solving skills, Risk Management, Customer relationship management.