Remote Hospitality Manager (Tunisia-based, Short-Term Rental Apartments in Switzerland)

Company Background
We are a fast-growing real estate development and hospitality company based in Switzerland. Founded as a family-owned business, our company is backed by major Swiss banks such as UBS and Credit Suisse, ensuring solid financial support and stability. We embrace a Digital First Strategy, leveraging global talent through a self-employment model, and operate with a largely remote-by-design approach. This means our team is distributed and remote by design, using advanced digital tools to collaborate across borders while maintaining high efficiency and service quality. Our mission is to develop and manage exceptional short-term rental properties that deliver unparalleled guest experiences, combining the comforts of a home with hotel-quality hospitality standards.

Responsibilities:
1. Increased Occupancy Rates: Optimize listings, handle reservations, and ensure smooth operations to achieve higher occupancy rates.
2. Enhanced Marketing Strategies: Utilize effective marketing techniques, including attractive listings and smart pricing, to attract more guests and maximize revenue.
3. Improved Guest Experience: Focus on guest satisfaction by providing prompt responses, local recommendations, and resolving any issues that may arise during their stay.
4. Efficient Operations Management: Streamline operations, including guest check-in/out, cleaning, and maintenance, ensuring a seamless experience for both hosts and guests.
5. Financial Management Assistance: Handle rental finances efficiently, including rent collection, financial reporting, and cost management, leading to increased profits.
6. Legal Compliance Assurance: Ensure that rental properties comply with all laws and regulations, reducing the risk of legal issues and potential fines.
7. Property Maintenance Supervision: Oversee property maintenance to ensure that the rental property is always in top condition, enhancing guest satisfaction and retention.
8. Flexibility and Adaptability: Adapt to market changes, adjust pricing strategies, and handle unforeseen challenges, ensuring the continued success of the rental.
9. Expertise and Industry Knowledge: Bring expertise and industry knowledge, leveraging experience to optimize rental performance and address any issues effectively.
10. P&L Responsibility: Manage critical Profit & Loss responsibilities with the capability to manage up to 2 M EUR revenue annually.
11. Team Leadership: Direct and manage a team of 10 employees/service providers.
12. Collaboration with Finance: Engage in regular and periodic close collaboration with the Director of Finance and other Finance Partners.
13. Operational Reporting: Provide daily, weekly, monthly, quarterly, and annual operational KPIs, dashboards, and reports that will be reviewed by the CEO and the Board of Directors.
14. SOP Management: Periodically oversee the development and updates of Standard Operating Procedures (SOPs).
15. Audit Compliance: Ensure compliance of processes with internal and external audit teams.
16. Cost Control: Implement strong cost control measures using LEAN/SIX-SIGMA methodologies.
17. Process Optimization: Continuously document, evaluate, optimize, and measure business processes to ensure customer excellence and achieve and exceed P&L targets.
18. Business Development Collaboration: Partner closely with the business development team to grow and increase new revenue lines and profitability targets.

Qualifications & Requirements
1. Experience: At least 10 years of experience in hospitality management or related fields.
2. Education: A degree in Hospitality Management, Business Administration, or related field.
3. Skills: Exceptional leadership, communication, and interpersonal skills. Fluent in English and French.
4. Technical Proficiency: Proficient in property management software and online booking platforms. Familiar with remote collaboration tools.
5. Knowledge: In-depth knowledge of hospitality service standards and short-term rentals.

Compensation & Contract
This position is offered as a self-employed contractor role with a competitive remuneration package (Consists of two components: Fixed & performance based). Performance-based bonuses are offered to reward excellence.

Additional Contract Details
Kindly note, as we do not have presence in Tunisia, only a service contract will be provided. The successful candidate needs to register themselves as self-employed, in order for the service contract to be executed. This gives you the freedom and flexibility to manage your taxes and own social security contributions, that can be tailored to your specific needs.