Emploi Tunisie » Offres d'emploi à Gouvernorat de l'Ariana » Customer Support Representative

Customer Support Representative

  • FIS
  • Ariana, Tunisie
  • Il'y a 1 mois
Postes vacants:
1 poste ouvert
Type d'emploi désiré :
Temps plein

Description de l'emploi

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.


FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.


FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Exigences de l'emploi

Act as the first point of contact for all Valdi Global Markets EMEA clients. Responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution. 

Position Responsibilities:
• Monitor, support and maintain all Valdi front-office solutions
• Coordinate inter-departmental resources and liaise closely with clients at all levels

• Work alongside the local Client Services Executives, Sales Account Managers and other DEV/Support teams
• Gain an in-depth knowledge of the products and the detailed configurations of the clients
• Manage clients incidents and provide technical assistance
• Track all cases to a successful resolution
• Technical Support: qualify issues, perform initial investigation and attempt resolution
• Handle change requests on client platforms, configuration changes etc.


Position Requirements:

  • French & English language skills (Written and verbal) – Mandatory–
  • Effective communication and relationship-building skills.
  • The ability to work effectively within local and distributed teams
  • Good technical diagnostic, analytic and problem solving skills
  • Willingness to learn and adapt to new technologies.
  • The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients’ needs
  • Linux, Schell scripting & Network understanding such as FTP, SSH, TCP/IP
  • Shift work required including weekend and public holidays
  • Conduct oneself in a confident and professional manner at all times.
  • Service management knowledge (ITIL v3, PMP, Prince2) would be added advantage

Send your resume to asma.gaied@fisglobal.com

Date d'expiration


A propos de FIS
FIS has acquired SunGard, bringing together two great technology companies dedicated to servicing the financial industry. FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth...
Categories: Informatique Centres d'appels

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