Technical Support for SGN software components (Maintenance, Monitoring, Production issue resolution and reporting, collaboration with Development and Data Management Teams)
Implementation and maintenance of new and existing market data feed connections
Communication and cooperation with international customers and data providers
Responsible for Tier 1 level support which includes break/fix management and communications to internal stake holders regarding status and problem tracking
Day to day responsibilities of the SGN Operations team; providing escalation, prioritization and resolution support
Monitor connectivity and market data feeds within the SunGard’s market data networks.
Monitor error alerts from various systems.
Responsible for first level technical system support for multiple customers along with implementation of market data access for new and existing customers
Document problem descriptions, actions taken during troubleshoot and resolution
Correctly escalate customer issues to appropriate resources for additional assistance when needed
Adhere to production and change control rules relating to implementation, trouble-shooting and outage resolution.
Position is 70% technical and 30% project/customer management
Exigences de l'emploi
Knowledge of mainframe and/or open systems operating systems
Ability to effectively use production control tools and resources for mainframe and/or open system processing environments
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, e.g., executive, management, individual contributors
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent problem-solving, team and time management skills Is resourceful and proactive in gathering information and sharing ideas
A propos de FIS
FIS has acquired SunGard, bringing together two great technology companies dedicated to servicing the financial industry.
FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth...