Emploi Tunisie » Offres d'emploi à Gouvernorat de l'Ariana » Market Data Operations Support

Market Data Operations Support

  • FIS
  • Technopôle El Gazala, Tunisie
  • Il'y a 1 mois
Postes vacants:
1 poste ouvert
Type d'emploi désiré :

Description de l'emploi


  • Technical Support for SGN software components (Maintenance, Monitoring, Production issue resolution and reporting, collaboration with Development and Data Management Teams) 
  • Implementation and maintenance of new and existing market data feed connections
  • Communication and cooperation with international customers and data providers 
  • Responsible for Tier 1 level support which includes break/fix management and communications to internal stake holders regarding status and problem tracking 
  • Day to day responsibilities of the SGN Operations team; providing escalation, prioritization and resolution support 
  • Monitor connectivity and market data feeds within the SunGard’s market data networks. 
  • Monitor error alerts from various systems. 
  • Responsible for first level technical system support for multiple customers along with implementation of market data access for new and existing customers 
  • Document problem descriptions, actions taken during troubleshoot and resolution 
  • Correctly escalate customer issues to appropriate resources for additional assistance when needed 
  • Adhere to production and change control rules relating to implementation, trouble-shooting and outage resolution. 
  • Position is 70% technical and 30% project/customer management

Exigences de l'emploi


  • Knowledge of mainframe and/or open systems operating systems
  • Ability to effectively use production control tools and resources for mainframe and/or open system processing environments
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, e.g., executive, management, individual contributors
  • Willingly shares relevant technical and/or industry knowledge and expertise to other resources
  • Excellent problem-solving, team and time management skills
    Is resourceful and proactive in gathering information and sharing ideas

Date d'expiration


A propos de FIS
FIS has acquired SunGard, bringing together two great technology companies dedicated to servicing the financial industry. FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth...
Categories: Informatique

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