Emploi Tunisie » Offres d'emploi à Tunis » Service desk und quality support

Service desk und quality support

  • Tunis Call Center
  • Tunis, Tunisie
  • 17/05/2019
CDI Informatique

Description de l'emploi

The following tasks will be performed: first level support, quality network infrastructure tasks, master data quality checks (Ticket clearing. Quality Assurance for Master database, Master Data Management, Completion of license data)

General Skills:

  • Excellent customer service, commitment and loyalty
  • Very good technical understanding
  • Process knowledge
  • High service motivation
  • High willingness to learn
  • Ability to work in a team

Language Skills:

  • Native French speaking
  • Very good written and spoken English skills (Level B2)
  • Knowledge of German and other languages such as Italian and Spanish are optional

IT Skills

  • Basic IT understanding
  • High learning ability and willingness to learn for IT applications (Matrix42, AD, ...) in order to develop good understanding of all IT processes and the entire IT landscape of Rhenus CIT
  • Experience with Microsoft Office / Office 365
  • Good knowledge of Excel
  • Basic knowledge of business intelligence systems (Power BI) and service desk software solutions (Matrix42, especially in the Service Desk Module)
  • ITIL Foundation (especially Incident Management) – optional 

Date d'expiration