Do you have outstanding oral communication skills to engage in virtual conversations along with a strong personality? Do you pride yourself in being the voice of a global company helping customers in their buying decisions? Are you willing to be working in different shifts throughout weekdays with flexibility. This is a role that can lead to endless opportunities for your career in the customer success domain.
As a Call Center Concierge, you will speak to our clients and help them purchase products by providing detailed information, solving problems, setting appointments and next steps.The candidate must have exceptional English skills to assist in friendly engagements and arrange expected services. This involves managing a high volume of customer interactions in a fast-paced, remote working state.
“This role is for an enthusiast who loves customer service and is ready to give white glove treatment to his clients“ Nancy Kerr, Director of Call Centers, Trilogy SmartLeads
Nice to have:
Some college, college in progress, or a college degree
Fluency in Spanish, Canadian French or Chinese
1+ years working in a call center
Ability to work 8 hours a day, for a total of 40 hours/week, sometimes in the evening and weekends since the company is providing service 24/7. Shifts are scheduled in US Eastern Time Zone