SUPPORT APPLICATIONS (ADMINISTRATEUR DU SYSTÈME SAP)

Position Purpose (Ref Benchmark Job) :

• Manage the support of applications development and business solutions

• Manage the SAP CEP support and liaise between business teams and external SAP functional and technical consultants to achieve changes and improvements in business processes (Comop’s)

• SAP basis knowledge and proven experience (certification is an asset)

Key capabilities:

• Respect for development or support budgets

Key individual accountabilities:

• Managing development trainees especially for local and minor developments

• Manage application development projects not related to SAP whether

internally or externally resourced including:

Ø  Analysis, design, and development

Ø  Manage the external resources (If any)

Ø  Enforce proper documentation

Ø  Testing and Sign off deliverables with the customer

Ø  Manage external support

• Principal Coordinator with the various local quality representatives (AI, ComOps and Distribution)

Key shared accountabilities:

• Managing SAP global support activities (Comop’s).

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all system computerized.

• Support any modification, improvement or change in SAP processes in all modules

• Analysis, follow up the development and testing of any cross application components within our SAP environment and interfaces between SAP and other applications

• Develop user authorizations and access procedures

• Provide SAP basis related support to SAP users

• Support SAP CEP as level 1

• Ensure proper documentation is in place

• Supervision of development trainees especially for local and minor developments

Other responsibilities:

• Respect of Company’s Values, Financial code of Ethics, code of Ethics and Social Charter

• Respect the personal data protection charter

• Responsible for assessing the risk of their domain of responsibility

• Perform other duties as assigned

Parameters for success – Challenges / Key Metrics:

• Ensure systems availability

• Ensure proper documentation is in place

• Available, Easily establish channels of communication with users, professional and rigorous.

KPI/Evaluation criteria:

• Increase my technical knowledge in terms of applications and architectures

• Progress in management and decision making

• Extend my perimeter of actions in transverse and while collaborating with the multi sites in order to have a more enriched experience, which will allow me to carry out my projects

Requirements: Education and Experience:

University Degree

• At least 3 years analysis, design, and development experience

• SAP basis knowledge and proven experience (certification is an asset)

Requirements: Professional Knowledge and Skills:

• Strong analytical skills

• Good communication skills

• Good time management and organizational skills

• Good business writing skills

• Ability to work in a cooperative team environment and independently if needed

Key competencies:

• Act for change

• Strive for results

• Cooperate Transversally

• Commit to Customer

• Think strategically

• Make Decision