Emploi Tunisie » Offres d'emploi à Tunis » Salesforce / CRM Administrator

Salesforce / CRM Administrator

  • National PEN
  • Tunis, Tunisie
  • Il'y a 1 mois
Postes vacants:
1 poste ouvert
Type d'emploi désiré :
CDI
Experience :
1 à 3 ans
Niveau d'étude :
Maîtrise, IEP, IUP, Bac + 4
Rémunération proposée :
Confidentiel
Langue :
Anglais
Genre :
Indifférent

Description de l'emploi

About National Pen

Founded in 1966, National Pen is an international company that provides world class personalized marketing solutions to more than one million small and medium sized businesses globally.

 

Overview of Role:

The Salesforce / CRM Administrator will play a prominent role in helping to steer Goldstar’s new Salesforce CRM platform on a daily basis, dedicated to maximizing efficiency and capitalizing on the full features and benefits.  The new platform will become an organisational game-changer for Goldstar, and you will help our Salesforce team to drive this transformation.

 

To perform in this role in line with our Values:

  • Family - Treating our customers and our Goldstar team members like family
  • Simplicity - Ensuring all of our solutions we supply for our customers are easy with no hassle
  • Delighting our customers – We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product
  • Work hard, play hard - Work hard and give our all and at the same time love and enjoy what we do

What you will do?:

We are looking for a talent that is always looking for the best solution to do things better and faster

 

  • Collaborate with the Salesforce team including Goldstar’s Product Manager, training specialist, consultant, data guardians and Pardot Admin to deliver a successful platform launch, and ultimately to transform the business through Salesforce
  • Day-to day maintenance of the platform - Includes day-to-day set-up menu tasks such as managing user licenses, lighter end configuration/customisation, setting permissions, security & monitoring and managing exception logs
  • Reports and dashboards - Help to create, set-up and maintain reports and dashboards within the Platform, including folder maintenance
  • Tools and integration - Become Goldstar’s internal tool expert for Salesforce and assist with integration and maintenance of other systems such as Oracle and Outlook into Salesforce
  • Perform Lighter-end configuration and customisation on integrated tools
  • Maintain, enhance and eventually create workflows, functions and configurations within the Salesforce.com environment.
  • Perform ongoing QA testing and gather feedback from users to proactively identify needed system changes and ensure that features meet the needs they were set out to serve
  • Enhance your platform expertise over time through continuous self-learning
  • Provide tool training for users
  • Create the future by attending planning meetings, assist with determining how Salesforce can be used and optimised in new ways
  • Assist data integrity by merging duplicate leads, contacts, and accounts; perform uploads and updates of data; identify and remove unnecessary fields and data and ensuring screens, fields and workflow have accurate names and reflect current workflow.
  • Other duties, projects and admin tasks, including support for other Goldstar teams as required

Exigences de l'emploi

What we need from you:

Previous experience and Qualifications:

  • You will probably have 1-3+ years of Salesforce administration experience
  • com Administrator certification is desired, as is a working knowledge of the Lightning Experience desktop user interface
  • Sales Cloud, Pardot, Salesforce Inbox and Salesforce Engage experience or knowledge is another plus
  • Strong reporting background using standard reporting tools including standard salesforce.com reporting, dashboards and analytics

Key Skills and attributes

  • Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem solving skills are three essential attributes for this role
  • Strong communicator – An approachable team player with the ability to build relationships, present ideas and possibly coach other members of the team
  • Ability to work independently and remotely as well as part of a team
  • A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential
  • Excellent organisation and time-management skills are also essential
  • Computer literacy and proficiency in standard Microsoft office applications
  • Languages – Proficient English language skills, both written and oral

What we will provide:

  • The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business.
  • A supportive environment with fantastic opportunities to grow and develop your career.
  • A modern, fast paced and exciting company culture.

 

 

*** Please send you CV in English ***

Date d'expiration

11/09/2019

A propos de National PEN
National Pen is part of the Cimpress Group and specializes in marketing products for small and medium businesses. We provide professionals and all types of personalized advertising to enable them to develop their image and their activity. Our...
Categories: Informatique Centres d'appels Ingenierie Technologie de l'information

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