Emploi Tunisie » HELP DESK IT ( Primeur )

HELP DESK IT ( Primeur )

  • Ghazela Technology Academy
  • Tunis, Tunisie
  • Il'y a 1 mois
Postes vacants:
1 poste ouvert
Type d'emploi désiré :
Experience :
3 à 5 ans
Niveau d'étude :
Licence, Bac + 3
Rémunération proposée :
Langue :
Genre :

Description de l'emploi

The resource will join a structured help desk team, supported by senior professionals, in our office in Tunis. He / she will support customers and users on Primeur GDPR solution.

Key areas of responsability:

• Provide technical and product assistance to users and customers, via email or phone
• Analyze and solve software problems, also replicating use cases generating the issues
• Communicate unresolved anomalies to the higher support level
• Troubleshooting activities
• Take care of the appropriate tracking, documentation and closure of the problems

Exigences de l'emploi

Profile of the candidate:

• New graduate with a Bachelor’s Degreee in computer sciences, telecommunication engineering or equivalent field
• Knowledge of at least one of the following operating systems: Linux, Windows
• Basic knowledge of SQL language and networking
• Good ability to work in team
• Good communication and listening skills
• Fluent in english and French (written and verbal), knowledge of another language is a plus
• Previous 6/12 months experience in a similiar role is a plus

Workplace: Tunis, centre urbain nord

To the resources that will become part of our team we offer a path of professional development with the possibility of growth and continuous training, in a solid and highly professionalizing context.


Date d'expiration


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