QuantHouse is the global independent provider of high performance API-based market data, AI and Algo trading solutions. QuantHouse helps hedge funds, market makers, investment banks, brokers and trading venues achieve optimal trading performance, develop and integrate new trading strategies, comply with regulatory requirements, test existing and new trading infrastructure tools and rationalise operating costs. QuantHouse provides high performance API-based end-to-end systematic trading solutions with: - QuantFEED, ultra-low latency market data technologies, - QuantFACTORY, algo-trading development framework, and - QuantLINK, proximity hosting and order routing services The “QuantHouse API Ecosystem” is a unique global initiative with the objective to provide the framework within which capital markets participants can quickly and easily gain access to multiple trading venues, technologies or applications through standard APIs. The QuantHouse API Ecosystem has developed over time to what is now the largest API ecosystem community of buy- and sell-side participants, exchanges, prime brokers, trading venues, hedge funds, market makers and other financial services partners and vendors.
We are looking for an :
Application Support Specialist
Responsible for providing advanced customer support and investigations for QuantHouse products.
You will answer questions raised by our customers through our ticketing system or over the phone within our helpdesk (customer facing role). In liaison with other teams (Operations, Development) you will investigate, reproduce the issue and identify the root cause. When the root cause is identified, you will escalate the issue to one of the resolution teams to fix the issue. Responsible for communication towards our customers in case of incident and ensuring with the responsible teams the correct data /service restoration. Identify and recommend solutions.
In case of abnormal situations raised by our monitoring systems, you will investigate the issue to confirm the severity and escalate to the appropriate team to solve the incorrect market data. You will be in charge of communication towards customers on progress of the incident resolutions.
Role and Responsibilities
Knowledge and experience required