Emploi Tunisie » Application Support specialist

Application Support Specialist

  • QuantHouse
  • Tunis, Tunisie
  • Il'y a 1 mois
Postes vacants:
1 poste ouvert
Type d'emploi désiré :
CDI
Experience :
3 à 5 ans
Niveau d'étude :
Ingénieur
Rémunération proposée :
Confidentiel
Langue :
Français, Anglais
Genre :
Indifférent

Description de l'emploi

QuantHouse is the global independent provider of high performance API-based market data, AI and Algo trading solutions. QuantHouse helps hedge funds, market makers, investment banks, brokers and trading venues achieve optimal trading performance, develop and integrate new trading strategies, comply with regulatory requirements, test existing and new trading infrastructure tools and rationalise operating costs. QuantHouse provides high performance API-based end-to-end systematic trading solutions with: - QuantFEED, ultra-low latency market data technologies, - QuantFACTORY, algo-trading development framework, and - QuantLINK, proximity hosting and order routing services The “QuantHouse API Ecosystem” is a unique global initiative with the objective to provide the framework within which capital markets participants can quickly and easily gain access to multiple trading venues, technologies or applications through standard APIs. The QuantHouse API Ecosystem has developed over time to what is now the largest API ecosystem community of buy- and sell-side participants, exchanges, prime brokers, trading venues, hedge funds, market makers and other financial services partners and vendors.

 

We are looking for an :

Application Support Specialist

 

Responsible for providing advanced customer support and investigations for QuantHouse products. 

You will answer questions raised by our customers through our ticketing system or over the phone within our helpdesk (customer facing role). In liaison with other teams (Operations, Development) you will investigate, reproduce the issue and identify the root cause. When the root cause is identified, you will escalate the issue to one of the resolution teams to fix the issue. Responsible for communication towards our customers in case of incident and ensuring with the responsible teams the correct data /service restoration. Identify and recommend solutions.

In case of abnormal situations raised by our monitoring systems, you will investigate the issue to confirm the severity and escalate to the appropriate team to solve the incorrect market data. You will be in charge of communication towards customers on progress of the incident resolutions.

Exigences de l'emploi

Role and Responsibilities

  • Maintains a professional, responsive and proactive relationship with QuantHouse Clients.
  • Ensure that all work status and important issues are communicated, highlighting issues or concerns to the Manager and Senior Management where appropriate. Give clear and concise instructions and task assignments. Provide constructive feedback.
  • For urgent market data issues, determine root cause then recommend solutions 
  • Follow up and track open issues for customers and provide ongoing communication as necessary.
  • May be asked to investigate issues raised by production team
  • Must be able to explain complicated situations using simple explanations to affected customers
  • Identify risks from incident patterns and proactively look for solutions
  • Continuously thinking and sharing about ways to maximize reliability.
  • May be asked to prepare various production/quality reports providing analysis, highlighting progress and relevant issues to be resolved.
  • Share experiences and ideas across teams

Work environment

  • Experience working in a dynamic and deadline driven environment
  • Provide customer facing support to all QuandHouse customers 
  • This role is within a team operating 24/7 and therefore requires work in shifts.

Knowledge and experience required

  • BSc or equivalent in Computer Science
  • Some knowledge of the financial markets
  • Must be customer oriented
  • 2+ years of work experience in customer services or software development with a strong sense of customer relations
  • Good organizational and time management skills
  • Must be able to work as part of an international team
  • Strong autonomy, focus and discipline,
  • Strong oral and written communications skills (English is a must, additional languages welcomed)
  • Require minimal supervision
  • Strong problem solving skills
  • Strong Linux end user & shell scripting skills

 

Date d'expiration

12/07/2020