Emploi Tunisie » Upsell Agent - English Language

Upsell Agent - English Language

  • National PEN
  • Tunis, Tunisie
  • Il'y a 1 mois
Postes vacants:
1 poste ouvert
Type d'emploi désiré :
Experience :
1 à 3 ans
Niveau d'étude :
Licence, Bac + 3
Langue :
Genre :

Description de l'emploi

About National Pen : 

 In business for over 50 years, National Pen is a world class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.

In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck.

Overview of Role:

 We are looking for people like us; hardworking, motivated, driven and of course fun! The Up-selling Agent is responsible for generating sales from existing customer orders. You will be assessed by the revenue generated from selling activities, number of orders entered and quality and accuracy of each order entry. Upsell agents also work on outbound call campaigns to increase & generate revenue from existing & prospect customers who have ordered with National pen Ltd in the past.

What you will do:

  •  Warm calling and telephone sales of National Pen’s products from existing mail orders received
  • Grow business by establishing and maintaining deep relationships with customers
  • Act as a keep point of contact 
  • Entering & verify orders accurately on database
  • Using consultative sales approach upsell additional National Pen products increasing their order quantity
  • Working on projects to increase National Pens revenue from outbound call campaigns
  • Reach weekly sales targets
  • Maintain up-to-date knowledge of our products and processes
  • Any other duties/projects as directed by Senior Management

Exigences de l'emploi

What we need from you:

  • Fluent in the required language above
  • Minimum of 1 year of sales experience (experience using various communication channels such as chat, phone, email)
  • Ability to work under pressure and to individual and team targets
  • Excellent attention to detail
  • Good telephone manner: professional, courteous, clear speech, good call management, assertive
  • Knowledge of additional language beneficial: French, German, Dutch, Swedish, Danish, Finnish, Norwegian, Spanish, Italian, Portuguese, Japanese, or Czech
  • Good business level English
  • Computer literate: excellent keyboard skills and familiar with different databases
  • Be a good team player

Date d'expiration


A propos de National PEN
National Pen is part of the Cimpress Group and specializes in marketing products for small and medium businesses. We provide professionals and all types of personalized advertising to enable them to develop their image and their activity. Our...
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