Provide technical support via telephone or electronically to customers, . This will include diagnosis of hardware problems and software support.Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement. Resolve incoming internal or external businesses and end user’s problems via telephone and e-support. Proactively assist customers to avoid or reduce problem occurrence.To consistently set and meet customer expectations and continually develop customer service skills.
IT engineering Diploma or 3 year completion beyond High School level and beyond. Ideally a minimum of 2 years’ experience of working in a customer facing role, either telephone or face to face. Helpdesk experience is an advantage.
Excellent verbal and written communication skills in English.Excellent analytical and problem solving skills.Software and hardware knowledge of computing, storage and peripheral devices.Superior customer service skills.Phone and remote support experience is a plus.