Emploi Tunisie » Technical Support Specialist

Technical Support Specialist

  • Web Hosting Canada
  • Tunis, Tunisie
  • Il'y a 1 mois
Postes vacants:
5 postes ouverts
Type d'emploi désiré :
Experience :
1 à 3 ans
Niveau d'étude :
Licence, Bac + 3
Rémunération proposée :
Langue :
Français, Anglais
Genre :

Description de l'emploi

Web Hosting Canada (WHC) is a privately owned, Canadian technology and IT infrastructure company based in Montreal, Quebec. We’re a team of passionate web professionals providing Canadian businesses with the means to succeed online.

Since 2003, WHC has set the highest standard for service reliability and security and is now trusted by tens of thousands of clients throughout Canada and abroad. It is among the fastest-growing web service providers in Canada.

Web Hosting Canada (WHC) is seeking an experienced and skilled communicator that loves to help people. You’d be joining our growing and dynamic Tunis team to help deliver an outstanding customer experience to Canadian & international clients in both French and English.

Roles & Responsibilities

  • Provide Technical & Commercial Support via Phone, Email, and Live Chat to a primarily Canadian client base
  • In conjunction with your team leads and L2 support, troubleshoot technical issues and resolve, report or document problems before they turn into larger incidents.
  • Contribute to written procedures, processes, and articles both on our internal Wiki as well as our customers' Knowledgebase

Exigences de l'emploi

We are currently looking for a unique individual -- someone who

  • Has at least 1 year of experience working in technical support or customer service center
  • Is fluent in both French & English (spoken and written)
  • Is available for a 24/7 rotating shift (42.5 H/week) including weekends and holidays
  • Has strong analytical skills with the ability to quickly identify the root cause of a problem
  • Excellent interpersonal and customer care skills

Useful but not mandatory

  • Familiarity with Web Hosting concepts and Website management.
  • Knowledge of HTML, PHP, and CSS
  • Knowledge of FTP, DNS, TCP/IP, SSL and other internet protocols
  • Experience with Web & Cloud technologies
  • A comfort level with Linux OS is a plus

Date d'expiration