Emploi Tunisie » Quality Inspector / Phone Auditors

Quality Inspector / Phone Auditors

  • National PEN
  • Tunis, Tunisie
  • Il'y a 1 mois
Postes vacants:
3 postes ouverts
Type d'emploi désiré :
CDI
Experience :
1 à 3 ans
Niveau d'étude :
Licence, Bac + 3
Langue :
Anglais
Genre :
Indifférent

Description de l'emploi

About National Pen :

 

In business for over 50 years, National Pen is a world class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.

In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck.

Overview of Role:

 We are currently looking for a Quality Inspector to ensure that all external and internal requirements are met before our product reaches our customers.  You will be responsible for inspecting procedures and outputs, identifying mistakes or non-compliance issues and process credit notes to customers.

As a Quality Inspector you will have a highly analytical mind with strong focus on attention to detail.

What you will do:

 

  • Perform checks on customer orders in detail to ensure the highest level of accuracy is captured and detailed by the sales team.  Provide feedback to supervisors on any issues.
  • Have the ability to identify, discuss and resolve issues
  • Possess an exceptional eye for accuracy
  • Provide actionable data to various support groups as needed
  • Work independently whilst working within the team
  • Be able to communicate effectively and give relevant feedback as required across all levels of the organisation
  • Support process and quality improvements in the Contact Centre
  • Identify opportunities and issues, then determine when escalation is necessary
  • Investigate and respond to all quality issues
  • Perform verification and process of credit
  • Interpret credit report data
  • investigate customer complaints and non-conformance issues
  • Prepare and submit reports to the quality management team

Exigences de l'emploi

What we need from you:

  • Have the ability to maintain professionalism under pressure
  • A minimum of 2 years’ experience in a similar role.
  • An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
  • Self-motivated and goal oriented
  • The desire to be successful exceed targets and integrate into a team-based organization
  • Advanced MS office ( Excel / Power Point /Word )
  • Excellent communication skills
  • Be a good team player
  • Strong stakeholder management experience
  • Knowledge of one additional European Language: French, German, Dutch, Spanish, Italian,
  • Fluent in English

Date d'expiration

30/08/2020

A propos de National PEN
National Pen is part of the Cimpress Group and specializes in marketing products for small and medium businesses. We provide professionals and all types of personalized advertising to enable them to develop their image and their activity. Our...
Categories: Centres d'appels Technologie de l'information

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