You will be responsible for:
1- Assessing the customers’ issues and recommending valid solutions.
2- Attending all customer care requests and dispatching to appropriate department.
3- Responding to emails and insured queries directly from the generic mail boxes.
4- Handling complaints and escalations and communicating with managers once needed
5- Following up on any customer issues requiring additional research
1- Minimum 1 year experience in a similar environment is desired
2- Diploma or Bachelor’s degree in a related field is preferred
3- Proficiency in Spanish language with French and English
4- Microsoft office knowledge is a must 5- Excellent written verbal and communication skills
6- Ability to multi-task, prioritize and adapt to various situations
7- Strong organizational and customer service skills Comment postuler : To apply: Send your CV.