Emploi Tunisie » Client Support Manager

Client Support Manager

  • New Access Tunisie Sarl
  • Tunis, Tunisie
  • Il'y a 1 mois
Postes vacants:
1 poste ouvert
Type d'emploi désiré :
Experience :
5 à 10 ans
Niveau d'étude :

Description de l'emploi

We are looking for a Client Support Manager who is passionate by Support activities and would like to have a career in an international company, in the Private Banking domain, within an exciting environment

The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.

The candidate will have as main responsibilities, to

Handle client service or support related incoming requests

Ensure that all client issues are tracked and resolved in a timely manner

Ensure customer satisfaction by responding promptly to customer inquiries.

Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.

Exigences de l'emploi


A past experience - of at least 2 years - on client support activities


At least 2 years of experience in Management

Customer-service oriented

Ability to stay calm when customers are stressed or upset.

Excellent communication skills and ability to maintain high customer service and satisfaction

Ability to apply logical principles and analytical thinking to solve practical problems

Strong interpersonal skills, and ability to collaborate with others

Detail-oriented with good organizational skills

Good written and oral English level

Good knowledge of Finance and Banking domain.

Good knowledge of Oracle RDBMS and SQL is a plus

Date d'expiration


A propos de New Access Tunisie Sarl
New Access provides agile and scalable Front-to-Back software solutions designed to meet the specific requirements of the private banking and wealth management industries. Evolving in a complex and changing regulatory environment New Access’ solutions help...
Categories: Technologie de l'information

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