We are looking for a Client Support Manager who is passionate by Support activities and would like to have a career in an international company, in the Private Banking domain, within an exciting environment
The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.
The candidate will have as main responsibilities, to
Handle client service or support related incoming requests
Ensure that all client issues are tracked and resolved in a timely manner
Ensure customer satisfaction by responding promptly to customer inquiries.
Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
A past experience - of at least 2 years - on client support activities
At least 2 years of experience in Management
Ability to stay calm when customers are stressed or upset.
Excellent communication skills and ability to maintain high customer service and satisfaction
Ability to apply logical principles and analytical thinking to solve practical problems
Strong interpersonal skills, and ability to collaborate with others
Detail-oriented with good organizational skills
Good written and oral English level
Good knowledge of Finance and Banking domain.
Good knowledge of Oracle RDBMS and SQL is a plus