Goldstar French Customer Care Agent

Goldstar-Europe:  Goldstar, part of the global National Pen Group, is Europe’s fastest growing Trade Supplier.  Goldstar is becoming famous for unbeatable value metal and full-colour writing instruments, combined with headache free all-inclusive pricing and a passionate team who will do whatever it takes to delight their customers.  Goldstar’s mission is to become the best supplier in the industry and to make all distributors love Goldstar.  

Overview of Role: Providing exceptional customer service and accurate order entry for Goldstar-Europe, primarily for the French market

Performing the role in line with the Goldstar Values:

Family - Treating our customers and our Goldstar team members like family

Simplicity - Ensuring all of our solutions we supply for our customers are easy with no hassle

Delighting our customers – We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product

Work hard, play hard - Work hard and give our all and at the same time love and enjoy what we do

What you will do:

§  Provide all customers with fast, efficient and first-class post-sale service including order entry across all Goldstar markets, order acknowledgement, artwork proofing, approvals and communication regarding delivery dates and answering customer enquiries relating to active orders

·         Provide proactive order management ensuring all exceptions are resolved and that orders meet their ‘ship-by’ dates

·         Customer support and issue resolution resolve order issues, in conjunction with sales teams solve problems by suggesting alternatives and implementing suitable solutions

·         Product Knowledge - Be a product expert in all facets of what Goldstar offers and keep up with any product changes and features

·         Teamwork, personal and business improvement, Contribute ideas and feedback at weekly, take full responsibility for managing time and daily activities and actively participate in all training and development activities

·         Meet and exceed targets for accuracy, orders and other set KPI’s

·         Any other duties including support for other Goldstar markets as required

What we need from you:

Previous Experience

·         A strong customer service background is essential

·         Willingness to learn about the promotional merchandise trade and Goldstar’s distributor business is essential

Key Skills and attributes

·         Attention to detail – strong accuracy, reading, comprehension and listening skills are critical

·         Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem solving skills are three essential attributes for this role

·         Languages - Proficient written and oral French is essential. 

·         Strong communicator – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential

·         Customer Service Focus - A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential

·         A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential

·         Excellent organisation and time-management skills are also essential

·         Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products

What we will provide:

·         The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business.

·         A supportive environment with fantastic opportunities to grow and develop your career.

·         A modern, fast paced and exciting company culture.