Emploi Tunisie » Offres d'emploi à Ariana » Team Leader Multilanguage

Team Leader Multilanguage

  • Assist Digital
  • Ariana, Tunisie
  • Il'y a 3 semaines
Plus de
50
candidats pour
10 postes ouverts
N'attendez pas pour vous garantir ce poste !
Postes vacants:
10 postes ouverts
Type d'emploi désiré :
CDI, Temps plein, Temps partiel
Experience :
1 à 3 ans
Langue :
Français, Anglais

Description de l'emploi

Assist Digital Tunisia is hiring team leaders.

The main responsabilities of the team leader includes but not limited to:

- Managing operational briefings and updates on the specific campaign

- Team leader will be suggesting changes to be applied to the operational processes and for the         development of the necessary supports

- Motivating the team entrusted in achieving excellent performance by encouraging team working

- Taking in charge escalated calls in order to reach the client satisfaction and to set a good example as a role model

- Monitoring and verifying the knowledge acquired by individual operators

- Timely assistance to customer care agents if needed

- Monitoring the operational performance of the assigned team (quality and productivity)

- Coaching and developing customer service agents’ skills and help them to reach the full potential through monitoring, assessment and regular feedback

- Team leader will be reporting and monitoring compliance with contractual SLAs and service KPIs

 

Exigences de l'emploi

- Excellent leadership and interpersonal skills

- Positive attitude, good organizational and time management skills

- Excellent in motivating and managing staff within a team environment

- Ability to analyze KPIs

- Ability to prioritize work and workloads across a team

- Creative thinking and problem solving

- Fluent in French and English language (written and spoken)

- Excellent verbal and written communication skills

-Good knowledge and use of the main MS Office applications (word, excel) and e-mail

 

Assist Digital Tunisia is offering:

- Permanent contract from the hiring date

- An attractive salary

- 3 different shift choices (40h, 36h and 28h)

- Monthly bonus

- Meal vouchers (6 TND per day)

- Transportation

- A gym, restaurant...

Assist Digital Tunisia is alos offering:

- Stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge

- Work in a newly opened and modern office in Tunis

- A path of growth aimed at enhancing your professionalism

- Internal educations to develop professional and language skills and many other benefits...

Date d'expiration

06/02/2021

A propos de Assist Digital
Nous concevons des solutions CRM digitales qui associent interactions humaines et Intelligence Artificielle pour accompagner nos clients dans leurs transformations digitales. Nous proposons des services de bout-en-bout de CRM & Marketing consulting,...
Categories: Centres d'appels Hôtellerie et Tourisme Télécommunications

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