Team Leader Multilanguage

The person we are looking for plays an extremely important role in motivating the company's teams and ensuring their success.

What are you going to do?

• You will preside the hall and assist the operators
• You will manage operational briefings and updates on the specific campaign
• You will provide initial training and updating on products, services and applications
• You will be suggesting changes to be applied to the operational processes and for the development of the necessary supports
• You will be motivating the team entrusted in achieving excellent performance by encouraging team working
• You will monitor and verify the knowledge acquired by individual operators
• You will monitor the operational performance of the assigned team (quality and productivity)
• You will be reporting and monitoring compliance with contractual SLAs and service KPIs

Who are you?

• You have excellent leadership and interpersonal skills
• You have a positive attitude, good organizational and time management skills
• You have the ability to manage and motivate staff within a team environment
• You have the ability to prioritize work and workloads across a team
• You are fluent in French and English language (written and spoken)
• You have excellent verbal and written communication skills
• You have good knowledge and use of the main MS Office applications (word, excel) and e-mail

It is considered a plus:

• If you are familiar with customer-care department operations

What do we offer?

• Stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
• Work in a newly opened and modern office in Tunis
• Ability to develop communication skills in foreign languages
• A path of growth aimed at enhancing your professionalism
• Internal educations to develop professional and language skills
• Welcome kit

Assist Digital in 2017 has been certified as Great Place to Work in Italy.

#ThinkDigitalThinkAssist

JOIN US