We are looking for a monitoring administrator for our Informatics Competence Centre in Tunis. The main missions of the role are to:
-Monitor all centralized servers (Windows, UNIX, AS400, MVS) hosted in the Datacentres from technical point of view as well as functionally for the respective applications like Metis, FCS, EDI, Exchange,…
-Monitor critical on site system such as JIT applications.
-Track every alert through our ticketing system
-Solve 1st Level Issues or address it to the relevant team and track it until the complete resume.
-Build and keep update dashboards, reports and visual management.
-Guarantee the service continuity within the 3 monitoring team worldwide
-Maintain communication with the helpdesk, the technical desks, and suppliers like ECS, IBM, AT&T
-Investigate on unexpected or recurrent events/alerts and take the corrective action to cancel it.
The ideal candidate will have/be:
-Bachelor/license degree in Information technology
-Expertise or specific knowledge on:
-Windows Server Operating Systems (mandatory)
-AIX or/and Linux systems (mandatory)
-Good level of English speaking and writing