Customer Care Specialist Anglophone

TunUp Group, a subsidiary of the American group Cimpress, world leader in online printing and mass customization, is recruiting English-speaking customer care advisors for an inbound mission

We offer you numerous opportunities and career prospects that match your ambitions! Internal mobility, training and development of our employees are at the heart of our talent management.

Do you like working with young and dynamic teams?

Learning a new job and developing your career?

Joining a company where people are at the heart of the business?

Working with people who are passionate about customer relations? Join us!

Your mission...

Customer orientation: Site & products:
Assists the customer on the different functionalities of the website.
Advise and orient the customer on the products of the site and the promotions
Order management and escalation to other departments:
Follow up and modify orders with the relevant departments
Ensure outgoing calls to customers to follow up on orders
Quoting & Billing:
Assist customers with quote requests
Follow up on invoicing and payment

Your assets...
Good command of the English language, both written and spoken.
Previous experience in a multi-channel customer service environment or not
Knowledge of design tools will be a plus
Familiarity with computer tools

What we offer:

Permanent contract
A motivating entry-level salary
Recognition of expertise with bonuses of up to 500 dinars per month
Luncheon vouchers at 7dinars from the first day of integration
Bonuses for Aid Sghir & Kbir
Paid training from the first day of integration
Group insurance from the first day of integration
Continuous training (design, printing technology, soft skills...)
Fixed shifts (no rotation of shifts except in exceptional cases)
3 months maternity leave with salary continuation
Transportation provided
Possibility of remote work