Customer experience representative - (airline activity / english)

You are passionate about the world of travelling and want to join a multinational company?

Transcom Tunisia is expanding! We encourage you to be part of our success.

We offer

• A competitive salary.
• A very interesting bonus system of 600 DT!
• Paid training.
• Language bonus 110 DT!
• Rotating shift.
• A continuous development plan and learning environment.
• Health and insurance cover 5000 DT per year from your first day of training
• Meal vouchers 6 DT per day worked for the first 3 months (8 DT per day worked after 3 months of work) from your first day of training.
• Guaranteed transport from your first day of training.
• Wedding bonus 500 DT ! Newborn bonus 500 DT ! Scholarship bonus 150 TD per child.
• A Welcome Pack and many surprises await you.

Join our Transcom family as a customer advisor

We are recruiting customer advisors for inbound calls (English market) for a famous and prestigious airline company to :

• Provide superior customer service by responding to customers, using the appropriate communication channel.
• Identify and assess customer needs to achieve customer satisfaction.
• Attract potential customers by answering questions about products and services.
• Follow communication procedures, guidelines and policies.

What you need for this position

• Good written and oral communication skills.
• Basic knowledge of electronic business.
• The ability to troubleshoot and manage simple software.
• Technical and logical thought processes.
• A problem solving attitude.
• Knowledge of computer support - Microsoft products, Word, Excel and Outlook.
• Proven customer service skills.
• Positive, enthusiastic and supportive.
• Effective keyboarding skills.
• Ability to take ownership of requests and resolutions.
• Ability to speak and type.
• English level C (Fluent for customer support).

About Transcom

We are a global network of 26,000 local specialists, across 22 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support the customers of over 200 international companies in a variety of industries. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are the voice of our clients. We are Transcom.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2021.

We are passionate about people and look forward to meeting you!