Emploi Tunisie » Customer service representative (french + spanish / Airline company)

Customer Service Representative (french + spanish / Airline company)

  • Transcom
  • Tunis, Tunisie
  • Il'y a 1 mois
Postes vacants:
2 postes ouverts
Type d'emploi désiré :
CDI, SIVP
Langue :
Français, Espagnol

Description de l'emploi

Are you facinated by the world of traveling and airline companies?

Do you speak french and spanish?

Then this job is for you!

 

What's In It For You?

  • A great opportunity to build a strong career within Transcom
  • Interesting and competitive salary package with bonuses- salary package (up to 1739 TND Gross per Month)
  • Performance Bonus 400 TND Gross 
  • Presence Bonus 200 TND Gross
  • Excessive training and workshops
  • A CDI/ A SIVP contract
  • Work From Home option
  • Medical Insurance starting from your 1st training day (for you and your family members) : 5000 TND NET
  • Meals Vouchers starting from your 1st training day : 6 TND NET per day - After 03 months within Transcom , you will get 8 TND NET per day
  • Referral Bonus UP TO 500 TND NET
  • Guaranteed Transportation starting from your 1st training day
  • A variety of social bonuses and partnerships programs as benefits for our employees

 

Join our transcom family as a customer experience representative

The Customer Experience Representative (CER) will act as a liaison, provide product/services information and resolve any emerging problems/issues that our customer accounts might face with accuracy and efficiency. The service might be provided via e-mail, chat, web, social media or any other means of communication required by the service.

 

Exigences de l'emploi

What you need for this job

  • Good communication skills.
  • A basic understanding of computers.
  • The ability to troubleshoot and manage simple software.
  • A technical and logical thought process.
  • A problem solving attitude.
  • Knowledge of computer support - Microsoft products, Word, Excel and Outlook.
  • Demonstrated customer service skills.
  • Positive, enthusiastic and supportive.
  • Effective keyboarding skills.
  • Ability to take ownership of requests and resolutions.
  • Be able to speak and type.
  • Knowledge of the Client Organisation product is an advantage.
  • Specific training and/or work experience in Contact Centre management, commercial strategies and sales techniques is an advantage.
  • Spanish level B2/C1
  • French level B2/C1

 

About Transcom

We are a global network of 26,000 local specialists, across 22 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support the customers of over 200 international companies in a variety of industries. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are the voice of our clients. We are Transcom.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2021.

We are passionate about people and look forward to meeting you!

Date d'expiration

05/06/2022

A propos de Transcom
We are a global network of 26,000 local specialists, across 22 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support the customers of over 200...
Categories: Centres d'appels

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