O2C Contact Center Executive (Finance Call Center)

Join our MM Business Services Team in Sousse as Order to Cash Contact Center Executive and provide excellent service and problem solution to German-speaking and global customers, retail agencies and internal partners within TUI. 

While applying for this position, please, attach your CV in English!

ABOUT THE JOB 

• Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email, such as process feedback & inquiries in reaction to payment reminders, process requests to change payment method, provide payment overview upon request, change of master data
• Respond to credit card inquiries 
• Process and redeem vouchers
• Support collection service process
• Monitor and reconcile incoming payments 
• Support decision-making by providing ad-hoc reports as required

ABOUT OUR OFFER

• Become a valued team member of TUI, the No.1 global and socially aware travel company 
• Competitive salary, annual bonus scheme and benefits for both flexible and locally contracted employees   
• Develop yourself by working as part of an international team and through our free global learning and development programme including free language lessons and various Management Development Programmes 

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group. 

In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

#tuijobs

ABOUT YOU

• Excellent written and verbal communication skills, both in German and English. 
• Previous experience in the Order to Cash processes (O2C) or customer service roles preferred
• University degree in Accounting, Finance or Business advantageous
• Exceptional analytical skills
• Proficient in using MS Outlook and MS Excel
• Highly service oriented and responsive
• Working knowledge of SAP advantageous