IT Service Desk Dutch / English

Responsibilities:

• Handling the voice calls, chat and emails in English and Dutch.
• Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets.
• Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties.
• Respond to customer inquiries, feedback, and compliments.
• Use Remote Desktop tool to assist the end users as required.
• To diagnose and resolve software and hardware incidents, including operating systems related incidents.
• To install and configure new IT software.
• Ability of multi-tasking and operate under pressure.
• Other Service Desk related tasks.

Requirements:

• Good telephone manner, good communication skills and positive attitude.
• Candidates should be open to work in shifts environment.
• At least 2 years work experience in Technical Help desk/Service desk.
• Proficiency in spoken and written English and Dutch.
• Flexibility to work on shift schedules (weekend). 
• Strong problem solving and analytical skills.
• Experience with MS Office/Windows 10/11 software.
• Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory. 

Essential Skills:

• Good hands-on in Service Desk Dutch, Deskside, Endpoint Mgmt-Deskside, Asset Mgmt Services(Hardware, Asset Mgmt Services(Service Now).
• In-depth knowledge in Citrix Server WP, Citrix Xen Deskside, Citrix XenApp, Active Directory, Laptop Imaging, Office 365, AD Azure. 

Essential Qualification:

• BE/B.Tech preferred