Customer Experience Representative - English

Is fashion one of your passions? Would you like to share your creativity?

What's In It For You?

• A great opportunity to build a strong career within Transcom
• Interesting and competitive salary package with bonuses-salary package
• Performance Bonus 400 TND Gross 
• Presence Bonus 200 TND Gross
• Excessive training and workshops
• A CDI contract
• Medical Insurance starting from your 1st training day (for you and your family members) : 8000 TND NET
• Meals Vouchers starting from your 1st training day : 6,5 TND NET per day - After 03 months within Transcom, you will get 8,5 TND NET per day
• Referral Bonus UP TO 500 TND NET
• Guaranteed Transportation starting from your 1st training day
• A variety of social bonuses and partnerships programs as benefits for our employees

JOIN OUR TRANSCOM FAMILY, A CUSTOMER EXPERIENCE REPRESENTATIVE - BACK OFFICE !

The Customer Experience Representative (CER) will act as a liaison, provide product/services information and resolve any emerging problems/issues that our customer accounts might face with accuracy and efficiency. The service might be provided via e-mail, chat, web, social media or any other means of communication required by the service.

WHAT YOU NEED FOR THIS JOB

• Good communication skills.
• A basic understanding of computers.
• The ability to troubleshoot and manage simple software.
• A technical and logical thought process.
• A problem solving attitude.
• Knowledge of computer support - Microsoft products, Word, Excel and Outlook.
• Demonstrated customer service skills.
• Positive, enthusiastic and supportive.
• Effective keyboarding skills.
• Ability to take ownership of requests and resolutions.
• Be able to speak and type.
• Knowledge of the Client Organisation product is an advantage.
• Specific training and/or work experience in Contact Centre management, commercial strategies and sales techniques is an advantage.
• English level C1

What life at Transcom is like

We are a global network of 30,000 customer service specialists, in 26 countries, passionate about delivering exceptional customer experiences. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together

We are passionate about people and look forward to meeting you!