Customer Service and Materials Management Manager

 We are a dynamic and innovative company committed to delivering exceptional products and services to our customers. We are currently seeking a qualified individual to join our team as a Customer Service and Materials Management Manager. This position offers a unique opportunity to lead and optimize the supply chain process, ensuring customer satisfaction and efficient materials management.

Responsibilities:

1. Customer Relationship Management:

   • Lead negotiations with customers for critical open orders and delivery situations.
   • Collaborate with cross-functional teams to review production capacity and satisfy customer needs.
   • Provide necessary information about products and services to ensure customer satisfaction.

2. Materials Management:

   • Monitor raw materials supply and flow to meet production requirements and customer demand.
   • Evaluate and manage suppliers based on performance and technical ability.
   • Guarantee raw materials' availability in a timely manner based on production capacity and sales forecast.

3. Supply Chain Collaboration:

   • Collaborate closely with Scheduling, Production, Sales, and Management to meet supply chain goals.
   • Weekly tracking with manufacturing and customer services teams to summarize production figures and address main issues.

4. Inventory Management:

   • Maintain FG & RM inventory at target levels while avoiding delivery risks.
   • Conduct stock analysis (DOH, Stock discrepancy, WIP Inflation, Negative Stock, GAP BF, Wrong SAP movements).
   • Take necessary actions to avoid excess and obsolete FG & raw materials.

5. Process Improvement:

   • Actively contribute to supply chain process improvement ideas.
   • Analyze short-term customer demand variations and take necessary actions to avoid critical situations.

Qualifications:

• Education: Bac + 5
• Minimum Years of Experience: 7 years
• Knowledge and Skills:
  • Sound knowledge of supply chain processes and procedures.
  • Strong negotiation, communication, and presentation skills.
  • Proficient in MS Office applications.
  • Fluent in English.
  • Good attitude and problem-solving abilities.
  • Good level in SAP.