English (USA) Customer Service Representatives

Samet LLC is Hiring Customer Service Representatives

Are you fluent in American English? 

Embrace a fulfilling career as a Customer Service Representative. Join Samet LLC, an American company based in Tunisia, and become a vital part of our journey.

Work Conditions

• Work From Home in a private room with wired internet connection. We can provide a stipend to upgrade internet speed.
• Salary: 2000 Dinars per month (before tax)

• Work time: From 14:00 to 23:00 or 15:00 to 24:00 depending on the position
• Paid time off (two weeks of vacation time)
• Holiday schedule follows American calendar (Christmas, Thanksgiving, Independence Day, Labor Day)
• Training is provided to you before the job starts
• Your growth and well-being are at the heart of what we do!

ABOUT THE COMPANY

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, Heating, ventilation, and air conditioning (HVAC), and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations.

YOUR TYPICAL DAY

As a Customer Service Representative, your interactions resonate with a genuine care for our clients' well-being. Your communication skills nurture a collaborative work environment among peers, management, and customers alike. With exceptional listening skills, you expertly handle customer interactions, employing adept call control and de-escalation techniques. Your judicious decision-making reflects a prioritization of both client satisfaction and company objectives while ensuring tasks are tackled with efficiency. Moreover, your commitment to maintaining a reliable private internet connection underscores your dedication to uninterrupted service delivery.

• Completely fluent in English (American Accent) – Required
• Diploma in English or TOFEL score of more than 90 – Preferred but not required
• Computer typing proficiency along with good computer skills (Google calendar, Microsoft Excel, word)
• Minimum of 1 year of call center experience with a high call volume – Preferred but not required