Customer Support Trainer

We are looking for a Trainer for our English-speaking customer service.

You’ll provide training and support to the customer Advisors to guarantee a hight quality users support service in inbound calls & chat on behalf of a global leader in video equipment.

Missions :

You will have to carry out the following tasks :

- Lead and provide initial and continuing training sessions-Design course materials and update them according to the evolution of operations

- Select the candidates at the end of the training using the means put in place to evaluate and validate their skills and knowledge (quizzes, follow-up sheet, etc.)

- Provide personalized support for new recruits during their integration into the operation and decide on their final confirmations to move on to production,

- Analyze the results by identifying the achievements and/or the difficulties encountered

- Monitoring employees with insufficient results, transition pole, skills development and support

Compensation and benefits :

- The salary depends on the experience level,

- Bonus for qualitative/ quantitative monthly objectives,

- RT ; 6 DT per day worked,

- Several company agreements,

- Supplementary health insurance …etc.

Profil :

- C1 English level speaking and writing is required, otherwise refrain, candidates will be evaluated on this first criterion.

- At least 2 years experience as a trainer in an English speaking customer service

- Pedagogue

- Ability to communicate and transmit informations clearly

- Sense of organization

- Analytical capacity and critical sense

- Strong listening skills and customer satisfaction orientation

- Knowledge of the requirements relating to your activity : RGPD, BLOC TEL, CNIL, etc.