Intellectual property Support Agent

As part of an IP Support team, you will be the interface between customers, sales team and technical teams. You will be in charge of receiving incoming calls and emails, operational and technical support. You will respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker).

You will support the customer in the use of our software suite (Intellixir, Orbit Intelligence, Orbit Express) which is constantly evolving. You will be responsible for training customers online or onsite and for this, you must be able to transmit your know-how online using our tools. You will of course be trained in our technologies and largely supported by experienced support engineers who will pass on their know-how and "recipes" to you. With time, you will manage more and more complex problems on your own. You will have a key role as a real witness of the customer experience, you will communicate requests for improvement of our products. You may participate in the testing phases before the updates and take action on certain specific aspects.

The list of responsibilities above is not exhaustive. You will be requested to work on various subjects, with various interlocutors in a multicultural, growing and challenging environment.

With a master or licence degree, it would be a PLUS to have a first professional experience in one of these fields:

• Use of the “Orbit” monitoring tools.
• Knowledge of the *Patents* filing procedures or Intellectual Property in general.
• Customer oriented or with significant experience (2 years minimum) in SaaS Customer relationship (B to B), you have a good ability to understand technical problems and bring a real interest to solve them.
•  You are "Tech friendly" and have demonstrated your technical versatility in a customer interface role.
• Your writing skills are undeniable.
•  Fluency in spoken French and English / proficiency at written French and/or English are required.
•  A third European language (Italian, Spanish, German) will be a real value.