Officer

Document scrutiny and collection of applications for visa
Processing
Handle customer/applicant queries 
Record & maintain all application data. Ensure accurate & timely
data entry into the system with zero errors.
Ensure all administration and logistics of passport delivery to
consulate/ applicant / logistic company etc.
Maintain compliance to the standard operating procedures, manuals
etc. without deviation in process
Inform the applicants about the available Value-Added Services and
ensure delivery of Value-Added Service options to applicants/
customers.
Encourage applicants to provide feedback on services provided and
their overall experience at the application centre.
Ensure that the entire process is completed within the mandated
Turn Around Time

Basic Knowledge of Computer skills
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries
and complaints
Ability to Innovate and enhance procedures and methods to
increase productivity & cost effectiveness