Job Purpose:

• To ensure the fulfillment of hotel reservation requests made by customers who purchase services from ODEON Tours.

Responsibilities:

• To send new/change/cancellation reservation requests received from tour operators to hotels and follow up on their confirmations; to ensure that confirmations from hotels are forwarded to the respective tour operators.
• To respond to emails received from tour operators.
• To create actual hotel cards for “Fortuna” reservations, send them to hotels, and ensure confirmation.
• To send name and accommodation lists of info groups to hotels and obtain their confirmations.
• To monitor free room availability and secure allocations from hotels.
• To contact tour operators in the case of no-shows and ensure the necessary reservation amendments.
• To check hotel opening and closing dates and, when necessary, inform tour operators and ensure reservation modifications.
• To provide alternatives for reservations marked as “not confirmed,” inform the tour operators, and follow up on the modified bookings based on their responses or offer new alternatives as requested.
• To inform the Operation Department about last-minute arrival additions.
• To make individual reservations for company staff.
• To input all special rates received from hotels and/or provided to tour operators into the hotel card section of the reservation system.
• To follow up on special reservation notes forwarded by the Product Department.
• To reconcile early booking reservations with hotels on a per-reservation basis.
• To check the notes of confirmations received from the previous day and report problematic reservations to the relevant Contract Manager and Reservation Manager.
• To share reservation lists requested by the Product Department.
• To notify tour operators in case of potential overbooking before guest arrival and ensure the necessary reservation modifications.
• To prepare and report daily and weekly statistics to management.
• To resolve invoice discrepancies from the Accounting Department by coordinating with hotels.
• To prepare reports requested by the Reservation Manager and Supervisor and deliver them in a timely manner.

Requirements

• Bachelor’s degree in Business Administration, Tourism, or a related field
• 0–2 years of experience (fresh graduates are welcome to apply)
• Good command of English (written and spoken)
• Strong organizational and communication skills

Ability to work in a team and meet deadlines