GRAVIC TUNITEC is hiring a Customer Service Specialist

We are looking for a Customer Service Specialist to join our site in Monastir (Tunisia). 

What You Will Do: Your Missions

• Manage customer orders: enter orders, issue order confirmations, and confirm delivery deadlines.
• Create and update customer accounts in CERM (customer data, products, prices).
• Monitor the execution of orders in coordination with internal departments (production, logistics, etc.) and ensure communication with customers.
• Coordinate transit files in collaboration with carriers and the customs department if necessary.
• Follow up on customer payments in collaboration with the accounting department, send reminders if needed.
• Actively participate in the continuous improvement of the Sales Administration (ADV) department.
• Handle complaints and process replacement orders.

What We Offer:

• A stable international company with continuous development opportunities.
• Exciting job activities in a growing business environment.
• Work in a young and innovative team.
• Summer and winter downtime for your well-being.
• An attractive salary package.

To Succeed in This Role: Required Qualifications

• Organization, autonomy, and attention to detail.
• Proficiency in written and spoken French (English is must have).
• Knowledge of internal quality, safety, and hygiene rules.
• Bachelor’s degree (Bac +3) in commerce, logistics, or equivalent.
• 2 years of experience in a similar position.