About Zillion Parts

Zillion Parts is a fast-growing industrial machinery trading platform, specialized in machinery, spare parts, tools, and industrial solutions for the European market.

As we scale our operations across multiple teams (Sales, Procurement, Supplier Relations, Logistics, Data, and Development), we are looking for a highly organized and proactive Backoffice Manager to support the daily operational activities between our CRM system and Magento Adobe Commerce platform.

Role Overview

The Backoffice Manager will be responsible for managing and supporting all operational and administrative activities on the platform backoffice. The role includes handling manual data inputs, customer and supplier management, order support, product approvals, communication management, and coordination between CRM and Magento systems.

Key ResponsibilitiesCRM & Magento Operations

• Manage manual data transfer and synchronization between CRM and Magento platform.
• Create, update, and maintain customer, supplier, and partner records.
• Support order creation and order management activities when needed.
• Update product information, categories, attributes, and related platform data.
• Monitor and maintain data accuracy across systems.

Magento Adobe Commerce Backoffice Management

• Manage daily activities from Magento Adobe Commerce dashboard.
• Assign business partners, suppliers, or internal teams to requests.
• Send messages and notifications to customers and suppliers through the platform.
• Monitor RFQs, inquiries, and supplier requests.
• Approve, reject, edit, or delete products and supplier submissions.
• Review supplier onboarding requests and related documentation.
• Assist in platform moderation and operational control.

Customer & Supplier Support

• Coordinate with customers and suppliers regarding platform activities.
• Follow up on pending actions, approvals, and operational tasks.
• Support internal teams with platform-related administrative tasks.
• Escalate technical or operational issues to the appropriate departments.

Reporting & Coordination

• Track pending requests and ensure timely processing.
• Coordinate with sales, purchasing, logistics, development, and management teams.
• Support process improvement initiatives and documentation activities.

Education

• Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field.

Experience

• Minimum 2 years of experience in backoffice operations, marketplace operations, website management, or digital platform operations.
• Hands-on experience with at least one e-commerce platform (Magento / Adobe Commerce, PrestaShop, Wordpress or similar ).
• Experience with Magento / Adobe Commerce is a strong advantage.
• Experience with CRM systems (Zoho CRM, Salesforce or similar) is preferred.
• Experience in managing operational workflows for websites, marketplaces, or digital platforms.
• Candidates with experience as Project Managers for websites, e-commerce platforms, or digital platform operations are also encouraged to apply.

Technical Skills

• Good understanding of CRM and e-commerce platforms. .
• Ability to coordinate tasks between technical, operational, and commercial teams.
• Ability to manage products, categories, supplier requests, customer requests, and operational workflows on digital platforms.
• Familiarity with website and platform management processes is an advantage.
• Solid Excel / Google Sheets skills
• Project management experience for websites, e-commerce platforms, or digital platforms is considered a strong advantage.

Soft Skills

• Strong organizational and multitasking skills.
• High attention to detail and accuracy.
• Good communication and coordination abilities: you draft professional, concise messages to customers, suppliers, and internal teams.
• Ability to work independently and manage priorities.
• Problem-solving mindset and proactive attitude : you take responsibility for the end-to-end completion of operational tasks.
• Ability to work in a fast-paced operational environment.
• Comfort working cross-functionally with technical and non-technical colleagues.

Languages

• English: Good working proficiency
• French: Good working proficiency

Nice to Have

• Previous experience in a B2B marketplace, or e-commerce environments
• Experience writing or reviewing SOPs and process documentation.