Italian Speaking QC SpecialistJob Overview

We are looking for a detail-oriented and responsible Italian Speaking QC Specialist to join our team. The ideal candidate will be responsible for monitoring call quality, evaluating agent performance, and ensuring customer service standards are consistently maintained.

The QC Specialist will work closely with the operations and training teams to improve service quality, compliance, and overall customer experience.

Key Responsibilities

• Monitor and evaluate customer service calls and agent performance

• Conduct quality assurance reviews based on company standards

• Provide feedback and coaching recommendations to agents and team leaders

• Identify performance gaps and areas for improvement

• Prepare daily and weekly QC reports

• Ensure compliance with company procedures and communication standards

• Track KPI performance related to service quality

• Support training and calibration sessions

• Maintain accurate quality evaluation records

Requirements

• Fluent in Italian and English (spoken and written)

• Previous experience in Quality Control / Quality Assurance / Call Center operations is preferred

• Strong listening and analytical skills

• Good communication and reporting abilities

• Attention to detail and problem-solving skills

• Ability to work independently and manage multiple tasks

Salary & Benefits

• Competitive base salary

• KPI performance bonus

• Full attendance bonus

• Career development opportunities

• International and dynamic work environment

Location

Location: 36 Avenue de Londres, Tunis (on-site)

Employment Type

Full-time