We are looking for a reliable and detail-oriented Quality Assurance Agent to join our team on a part-time basis. The ideal candidate must have excellent English communication skills, strong analytical abilities, and a professional attitude toward maintaining company standards and operational quality.

Position Details

• Position: Quality Assurance Agent
• Schedule: Part-Time — 5 hours per day
• Salary: $250/month
• Office-based

Main Responsibilities

• Monitor and review calls handled by agents
• Evaluate call quality and compliance with company procedures
• Ensure agents follow company rules, internal policies, and code of conduct
• Detect operational mistakes, misconduct, or policy breaches
• Assign penalties or escalate violations according to company procedures
• Prepare detailed quality assurance reports and performance summaries
• Analyze communications between agents and clients to identify issues and areas for improvement
• Maintain accurate records of evaluations, warnings, and incidents
• Provide constructive feedback to help improve agent performance and professionalism
• Assist management in maintaining operational discipline and service quality

Requirements

• Excellent English skills (spoken and written) are mandatory
• Good computer usage skills
• Proficiency with tools such as Google Sheets, Google Docs, and similar office/productivity platforms
• Strong listening, reporting, and communication abilities
• High attention to detail and strong observation skills
• Ability to remain objective, professional, and confidential
• Good organizational and time management skills
• Ability to follow company procedures strictly
• Previous experience in quality assurance, customer service, call centers, or team supervision is a plus

Ideal Candidate

The ideal candidate is someone who can maintain professionalism while enforcing company standards fairly and consistently. They should be capable of identifying problems quickly, documenting them clearly, and helping maintain a high-quality work environment across the team.