About TRVL Code
TRVL Code is a travel-tech innovation company dedicated to helping hotels, guest houses, resorts, and hospitality providers grow their business through powerful digital solutions.
Our ecosystem of hospitality technology products helps accommodation providers increase direct bookings, optimize distribution, improve guest experience, and maximize revenue.
As we continue to expand, we are looking for a passionate Client Support & Client Success Manager to become a trusted advisor for our hospitality partners and help them achieve measurable business results using our platform.

Your Mission
You will be the primary point of contact for hotel partners after onboarding, ensuring they successfully adopt our solutions, achieve their business goals, and receive outstanding support.
Your role combines customer support, account management, hospitality consulting, and customer success.
Key Responsibilities
Partner Success & Relationship Management

• Build long-term relationships with hotels, guest houses, riads, and hospitality partners
• Act as a trusted advisor and strategic point of contact
• Conduct regular business reviews with partners
• Identify opportunities to improve performance and increase platform adoption
• Monitor client satisfaction, retention, and overall account health

Onboarding & Training

• Guide new partners through onboarding and system setup
• Train hotel teams on TRVL Code products and best practices
• Ensure successful adoption of platform features and workflows
• Help partners maximize the value of our solutions

Client Support

• Provide professional support via phone, email, chat, and online meetings
• Investigate issues and coordinate with technical teams when necessary
• Ensure timely resolution of partner requests
• Maintain high service quality and customer satisfaction standards

Hospitality Performance Optimization

• Analyze hotel performance metrics and booking trends
• Advise partners on direct booking strategies, distribution optimization, and revenue opportunities
• Support OTA connectivity and distribution management
• Help partners improve visibility, conversion rates, and revenue performance

Product Feedback & Advocacy

• Collect client feedback, business needs, and market insights
• Act as the voice of the customer within the company
• Collaborate with Product, Development, and Commercial teams
• Contribute to product improvements and innovation initiatives

What We're Looking For
Required Qualifications

• Experience in Hospitality, OTA, HotelTech, Reservations, Client Success, Account Management, or Customer Support is preferred
• Understanding of hotel operations and online distribution channels
• Experience with OTAs such as Booking.com, Expedia, Agoda, Airbnb, or similar platforms
• Excellent communication and relationship-building skills
• Strong problem-solving and organizational abilities
• Customer-centric mindset with a proactive approach

Preferred Qualifications

• Experience with PMS, CRS, Channel Manager, Booking Engine, Revenue Management, or Hotel Distribution Systems
• Understanding of hotel KPIs such as ADR, RevPAR, Occupancy, and Conversion Rate
• Experience conducting client training sessions and business reviews
• Ability to interpret data and transform insights into actionable recommendations

Languages

• English (Professional Working Proficiency)
• French 
• Arabic

Why Join TRVL Code?

• Work with innovative hospitality technology products
• Make a direct impact on hotel performance and growth
• Join a fast-growing international travel-tech company
• Collaborate with passionate hospitality and technology professionals
• Continuous learning and professional development opportunities
• Career growth within Customer Success, Product, and Hospitality Technology

What Success Looks Like

• Partners actively use and benefit from our solutions
• High customer satisfaction and retention rates
• Increased product adoption across client accounts
• Strong relationships built on trust and measurable results
• Hotels achieving higher revenue and better operational efficiency through TRVL Code solutions

and tell us why you would be a great fit for helping hospitality businesses succeed through technology.