Summary

We are seeking a Customer Support Specialist (Arabic speaking) with expertise in Odoo ERP to provide first and second-line support to customers, assist users with operational issues, and ensure high levels of customer satisfaction. The role involves troubleshooting functional issues, providing training assistance, and supporting ERP adoption across client organizations.

Key Responsibilities

• Provide first and second-line support for Odoo ERP users
• Log, track, and resolve support tickets
• Assist customers with system usage and troubleshooting
• Investigate and escalate technical issues where required
• Conduct user training sessions and demonstrations
• Support user acceptance testing activities
• Assist with report generation and system configuration
• Prepare knowledge base articles and user guides
• Monitor customer satisfaction and service levels
• Collaborate with developers and project teams to resolve issues

Why Join HandsOn Systems?

At HandsOn Systems, you won't just have a job but you'll help build the future of business. Join a fast-growing international technology company delivering innovative projects in AI, ERP, IoT, Smart Cities, Telecommunications, Renewable Energy, Cybersecurity, and Digital Transformation across Europe, Africa, and the Middle East.

We offer competitive salaries, performance bonuses, international travel opportunities, continuous learning, certifications, career growth, and the chance to work with cutting-edge technologies alongside talented professionals. If you're ambitious, love technology, and want to make a real impact while accelerating your career, HandsOn Systems is the place where your ideas can become reality.

Requirements

• Degree or Diploma in Information Technology, Business Information Systems, or related field
• Experience supporting ERP systems, preferably Odoo ERP
• Strong understanding of business processes such as Finance, HR, Procurement, and Inventory
• Excellent customer service and communication skills
• Ability to troubleshoot functional and technical issues
• Strong analytical and organizational skills
• Experience using helpdesk and ticketing systems
• Arabic language skills would be considered a strong advantage

Preferred Skills

• Odoo functional certification
• ERP implementation exposure
• Experience training end users
• Knowledge of telecom industry operations is advantageous