Job Title: Outbound Sales Account Manager - North American Market (Evening Shift)Location: Tunis, TunisiaWorking Hours: Monday to Friday: 2.00 PM- 11.00 PMReport to: Contact Centre Supervisor

Overview:
This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will  play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration. 

Ready to join us? Apply now and become part of a team that values creativity,

collaboration, and continuous growth.

Primary responsibilities

• Act as a trusted advisor for high-value customers, offering personalized support ensuring strong relationships and high retention 
• Personalize communication using CRM data, previous order history, and customer profiles 
• Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty.
• Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios, meet or exceed performance KPIs 
• Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives 
• Maintain detailed documentation of customer interactions and outcomes.
• Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets 
• Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions 
• Promote new products, offers, and marketing campaigns while staying informed on industry trends 
• Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance
• Share client success stories or feedback with relevant teams to drive continuous improvement

Growth & Career Opportunities

At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.

What we Offer
 At Pens.com, we are committed to supporting our employees both professionally and personally by offering:

• Transportation Support: Shuttle service for a stress-free commute
• Health Insurance: Comprehensive medical coverage to support your well-being
• Meal Vouchers: Daily meal support to make your workdays easier.
• Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.
• Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.

Our values

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First: 

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement: 

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented: 

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity: 

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric: 

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.

About Pens.com

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.

To learn more,visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

Requirements & Qualifications

• Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets. 
• Excellent communication and negotiation skills in English (written and spoken). 
• Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.
• Strong organizational skills with attention to detail, ensuring effective follow up and documentation. 
• Team player with a proactive attitude and willingness to learn and grow