About SAVOUR

Founded at the beginning of 2022 by a former UberEats executive, SAVOUR is revolutionizing the restaurant industry by enabling franchisees and restaurant owners to delegate the management of their delivery platforms (UberEats, Deliveroo, Just Eat) while optimizing performance to maximize volume and profitability.

Operating across multiple countries, SAVOUR currently supports a growing number of partners and is actively continuing its international expansion.

SAVOUR is already experiencing great success, and this is just the beginning. As part of our rapid international growth, SAVOUR Tunisia is hiring its future Back-Office Account Support to strengthen its Hub team and support the management of our client portfolios.

Role Overview

As an operational pillar of the back office, you will work closely with Account Managers based all over the world. Your role will be to analyze performance data for partner restaurants, track operational inefficiencies on delivery platforms, and prepare the strategic audits necessary to drive our clients' revenue growth.

Key Responsibilities

• Operational & Data Audit: Extract, centralize, and analyze restaurant activity data (revenue, order volumes, downtime/unavailability rates, wait times).

• Performance Monitoring: Track the operational performance of clients on platforms (rigorously monitor order error rates, customer reviews, and billing anomalies).

• Action Plan Preparation: Actively participate in carrying out strategic audits and design clear performance reports to guide restaurant owners' decision-making.

• Support & Coordination: Provide daily administrative coordination between field teams, delivery platforms, and restaurant owners via email and internal tools.

What We Offer

• Competitive salary

• Hybrid work arrangement (onsite during initial onboarding, followed by flexible remote work based on autonomy)

• Standard office hours (aligned with French/European time zone)

• Intensive, customized training on the inner workings of delivery platform algorithms

• A unique opportunity to understand the operational dynamics of a hyper-growth startup!

Candidate Profile Education

• Bachelor's Degree (Bac+3) or equivalent university degree.

Experience & Skills

• 0 to 3 years of experience (analytical and highly motivated junior profiles are welcome).

• Prior experience or a strong interest in the FoodTech, restaurant, or food delivery platform sectors is a major plus.

• Proficiency in Microsoft Excel (data manipulation, dashboard creation).

Languages

• English: Fluent / Excellent level required to ensure smooth communication with English-speaking teams and clients.

• French: Good working knowledge desired for collaborating in an international environment and supporting the company's expansion.

Professional Qualities

• Strong analytical mindset and high attention to detail (essential for spotting operational anomalies).

• Determination, autonomy, and a strong result-oriented mindset (startup spirit).

• Excellent organizational skills to manage priorities effectively.