Community Manager

Company introduction : 

SMARTECH is an IBM business partner providing products and services for IBM Maximo Asset Management and IBM Control Desk software packages. Our team is made up of a group of highly specialized experts who target consulting services for the Maximo software package. Drawing on extensive experience in enterprise asset management and IT department management, our  team are specialists in implementing , enhancing and supporting  Maximo and Control Desk solutions.

We are looking for a qualified Community manager to join our marketing team! If you are a self-driven and ambitious tech-savvy professional we would love to meet you! We are expecting you to be experienced in social media, PR and promotional events.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Duties and responsibilities

• Set, plan and implement social media and communication campaigns and strategies
• Provide engaging text, image and video content for all social media and professional accounts
• Respond to customers in a timely manner
• Monitor, track and report on feedback and online reviews
• Organize and manage events to boost brand awareness
• Coordinate with Marketing, PR and Communications teams
• Liaise with Development and Sales departments
• Respond to customers in a timely manner
• Build relationships with customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Community Manager requirements

• Proven work experience as a community manager or similar role
• Experience planning and leading community initiatives
• Ability to identify and track relevant community KPIs
• Excellent verbal communication skills
• Excellent writing skills
• Excellent interpersonal and presentations skills
• Hands on experience with social media management
• Ability to interpret website traffic
• Knowledge of online marketing
• Attention to detail, critical-thinker and problem-solver