Only English CVs will be accepted.

Salesforce Administrator (CRM & Business Systems)

Location: Tunisia
Employment Type: Full-Time
Experience Level: Mid-Level to Senior
Application Requirement: English CVs only

About the Opportunity

We are looking for a skilled and motivated Salesforce Administrator to join our team and support the effective administration, optimization, and continuous improvement of Salesforce and related business systems.

The ideal candidate will combine strong Salesforce administration expertise with excellent problem-solving abilities, advanced English communication skills, business process understanding, professionalism, and a strong sense of ownership .

This role is particularly suited to someone who can understand business needs, translate requirements into practical Salesforce solutions, support users, troubleshoot issues, and continuously improve CRM processes and system efficiency.

We value professionals who are reliable, proactive, detail-oriented, adaptable, solution-oriented, and committed to continuous learning and professional growth .

Key Responsibilities

• Administer, maintain, and continuously improve the Salesforce platform.

• Configure Salesforce based on business and operational requirements.

• Manage users, profiles, roles, permissions, security settings, and access controls.

• Create and maintain Salesforce objects, fields, page layouts, record types, validation rules, and other configurations.

• Build and maintain Salesforce Flows and automation solutions .

• Create and maintain reports, dashboards, and business insights.

• Manage Salesforce data, including data imports, exports, cleaning, validation, and maintenance.

• Monitor data quality and support data integrity across the CRM.

• Troubleshoot Salesforce issues and identify effective solutions.

• Gather, analyze, document, and translate business requirements into Salesforce configurations.

• Collaborate with business users, management, developers, and other technical stakeholders.

• Provide Salesforce support, guidance, and user training.

• Identify opportunities to improve CRM processes, workflows, and user experience.

• Support Salesforce integrations with third-party applications and business systems.

• Maintain accurate documentation of system configurations, workflows, processes, and changes.

• Participate in system testing, deployment, and change management activities.

• Support continuous improvement initiatives across CRM and business systems.

Core RequirementsSalesforce Administration

• Minimum 4 years of professional experience in Salesforce Administration, CRM Administration, Salesforce Support, Business Systems Administration, or a related field.

• Strong hands-on experience administering the Salesforce platform.

• Experience configuring:

  • Objects

  • Fields

  • Page layouts

  • Record types

  • Validation rules

  • Picklists

  • Profiles

  • Permission sets

  • Roles

  • Security settings

• Strong understanding of Salesforce user management and access control.

• Experience creating and maintaining Reports and Dashboards .

• Hands-on experience with Salesforce Flow and automation .

• Experience managing Salesforce data, including:

  • Data imports

  • Data exports

  • Data cleansing

  • Data validation

  • Data maintenance

• Ability to troubleshoot Salesforce issues and provide practical solutions.

• Strong understanding of CRM processes and business workflows.

• Ability to gather, analyze, and document business requirements.

• Experience supporting Salesforce users and providing guidance or training.

• Ability to maintain clear technical and functional documentation.

CRM & Business Process Expertise

The ideal candidate should understand how Salesforce supports broader business operations and should be comfortable working with:

• Sales processes

• Lead and opportunity management

• Account and contact management

• Customer lifecycle management

• Case and support processes

• CRM data quality

• Workflow automation

• Business process optimization

• User adoption and system usability

• Reporting and performance tracking

• Cross-functional CRM requirements

Experience identifying inefficient processes and translating them into improved Salesforce workflows is highly valued.

Salesforce Automation & Configuration

Strong experience with Salesforce automation is preferred, including:

• Salesforce Flow

• Record-triggered flows

• Screen flows

• Scheduled flows

• Validation rules

• Approval processes

• Automated notifications

• Assignment rules

• Business process automation

Candidates should be comfortable determining when standard Salesforce configuration can solve a requirement and when development or integration support may be necessary.

Data Management & Reporting

Experience with Salesforce data and reporting is highly valued.

Responsibilities may include:

• Maintaining data accuracy and consistency.

• Performing data imports and exports.

• Identifying and resolving duplicate or incomplete records.

• Supporting data cleaning initiatives.

• Creating business reports and dashboards.

• Supporting management with CRM data insights.

• Monitoring data quality and system usage.

• Maintaining appropriate data access and security controls.

Integrations & Technical Knowledge

Experience with Salesforce integrations and third-party applications is a strong advantage.

Knowledge of the following is a plus:

• SOQL

• Apex

• Lightning Web Components (LWC)

• Salesforce APIs

• REST/SOAP APIs

• Integration platforms

• Third-party CRM applications

• Data synchronization

• Middleware and automation platforms

Development experience is not mandatory for the administrator role, but candidates with a strong understanding of Salesforce development concepts will be considered an advantage.

Salesforce Products

Experience with one or more Salesforce products is highly desirable:

• Sales Cloud

• Service Cloud

• Health Cloud

• Experience Cloud

• Marketing Cloud

• Other Salesforce products or business applications

Experience supporting complex or enterprise Salesforce environments is particularly valuable.

Communication & Professional Skills

• Advanced English communication skills — written and spoken.

• Ability to communicate effectively with both technical and non-technical stakeholders.

• Ability to understand business requirements and translate them into practical Salesforce solutions.

• Strong analytical and critical-thinking skills.

• Strong problem-solving abilities.

• Excellent attention to detail.

• Strong sense of responsibility and ownership.

• Ability to work independently and collaboratively.

• Professional attitude and strong teamwork skills.

• High level of reliability, commitment, and availability.

• Ability to manage multiple requests and priorities effectively.

• Strong user-support and training skills.

• Genuine interest in continuous learning and professional development.

• Ability to work effectively in an international and multicultural environment.

What We Value

Beyond Salesforce expertise, we are looking for professionals who demonstrate:

• Ownership: You take responsibility for system quality, user support, and assigned projects.

• Problem-Solving: You investigate issues carefully and develop practical solutions.

• Business Understanding: You understand that Salesforce is a business system, not simply a technical platform.

• Communication: You can explain Salesforce functionality clearly to different audiences.

• Reliability: You consistently follow through on commitments.

• Attention to Detail: You understand the importance of accurate configuration and data.

• Adaptability: You can learn new Salesforce features, tools, and business processes.

• Teamwork: You collaborate effectively with users, developers, managers, and stakeholders.

• Continuous Improvement: You actively identify opportunities to improve CRM processes and system efficiency.

• Professionalism: You maintain high standards in both technical work and communication.

Who We Are Looking For

We are particularly interested in professionals who can demonstrate a strong combination of:

Salesforce Expertise + CRM Knowledge + Business Understanding + Problem-Solving + Communication + Professionalism

We are not simply looking for someone who can configure Salesforce.

We are looking for a professional who can understand business requirements, translate them into effective CRM solutions, maintain system quality, support users, improve workflows, analyze data, troubleshoot issues, and contribute to the continuous improvement of business operations.

Candidates with experience working in enterprise or production Salesforce environments are particularly encouraged to apply.

Preferred Qualifications

The following are considered advantages:

• Experience with enterprise Salesforce environments.

• Experience with complex CRM implementations.

• Salesforce integration experience.

• CRM optimization and process improvement experience.

• Experience with Agile/Scrum methodologies.

• Experience working with international teams.

• Experience communicating with technical and non-technical stakeholders.

• Experience in healthcare, SaaS, finance, technology, or other business-focused environments.

• Experience supporting multiple business departments or user groups.

Certifications

Relevant to Salesforce certifications are a plus, but not mandatory :

• Salesforce Administrator

• Salesforce Advanced Administrator

• Platform App Builder

• Sales Cloud Consultant

• Cloud Service Consultant

• Other Salesforce certifications

Practical professional experience and demonstrated Salesforce expertise are highly valued.

Application Requirements Only English CVs will be accepted.

Please ensure your CV clearly highlights:

• Years of Salesforce experience

• Salesforce administration experience

• Salesforce products and clouds used

• Salesforce Flow and automation experience

• User and security management experience

• Reports and dashboards

• Data management and data quality experience

• Salesforce integrations, if applicable

• SOQL, Apex, or LWC knowledge, if applicable

• CRM optimization and process improvement experience

• Enterprise or production Salesforce experience

• Relevant Salesforce certifications

• English communication proficiency

• Experience working with international teams, if applicable

Please submit your CV in English and clearly present your professional experience, Salesforce expertise, certifications, and relevant CRM projects.

Important

Applicants should have at least 4 years of relevant professional experience and be comfortable communicating in English within a professional international environment.

We look forward to connecting with talented Salesforce professionals who are ready to support business operations, improve CRM systems, solve complex problems, and contribute to long-term organizational growth.

Please submit your CV in English and clearly present your professional experience, Salesforce expertise, certifications, and relevant CRM projects.

Important

Applicants should have  at least 4 years of relevant professional experience  and be comfortable communicating in English within a professional international environment.

We look forward to connecting with talented Salesforce professionals who are ready to  support business operations, improve CRM systems, solve complex problems, and contribute to long-term organizational growth.