As part of the development of its activities, Boosteno is recruiting a Back Office Coordinator to oversee the follow-up of students and their families, coordinate administrative procedures, and ensure the smooth progress of their study-abroad journey.

Key Responsibilities

• Provide daily follow-up and support to students and their parents throughout the entire process.

• Respond to inquiries from students and parents with attentiveness, patience, and professionalism.

• Monitor student applications, administrative documents, enrolments, bookings, and deadlines.

• Coordinate with consultants and various partners to ensure the efficient and timely processing of applications.

• Carry out the necessary follow-ups and reminders to ensure that all deadlines are met.

• Maintain accurate and up-to-date tracking spreadsheets, databases, and student records.

• Identify potential issues, delays, or obstacles and contribute to their prompt resolution.

• Ensure clear, consistent, and professional communication while providing students and their families with a positive and supportive experience.

• Required Qualifications

  • Excellent communication skills and strong interpersonal abilities.

  • Strong ability to interact with students and parents, understand their needs, and handle their requests with diplomacy and professionalism.

  • Excellent organisational skills, attention to detail, responsiveness, and the ability to manage multiple cases simultaneously.

  • Full professional proficiency in English or German, both written and spoken.

  • Good command of office software and communication tools.

  • Previous experience in administration, customer service, education, or student support is an asset.

  Personal Qualities

  Empathy • Organisation • Responsiveness • Patience • Customer Service Orientation • Team Spirit • Sense of Responsibility